Shipping & Handling

We offer FREE shipping on ALL Orders!


The shipment of your product is our highest priority, and everyday we dispatch hundreds of products to satisfied customers across the world. However, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next day delivery.


Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.


Shipping time: This refers to the time it takes for items to be shipped from our supplier's warehouses to the destination which typically takes 7-14 days.


Tracking: As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time [link to your tracking page]. Please note that while the majority of our shipping companies provide a tracking service, we cannot guarantee it in all cases.

What are your shipping options?
We offer multiple shipping options. Details can be found at checkout based on your location.
How long does delivery usually take?
Delivery time depends on your location and selected shipping method.
Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and times may vary.
What is your return and exchange policy?
Returns and exchanges are accepted within a certain period. Please refer to our Return Policy page for full details.
Are your products safe for pets?
All our products are selected with pet safety in mind. Please check individual product descriptions for details.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Can I change or cancel my order after placing it?
Changes or cancellations may be possible if the order hasn't been processed yet. Contact our support team as soon as possible.
Do you offer discounts or promotions?
Yes, we frequently offer special deals. Subscribe to our newsletter or follow us on social media to stay updated.
How do I choose the right product for my pet?
Our product pages include descriptions, usage recommendations, and size guides to help you pick the best item for your pet.
How do I contact customer support?
You can reach us via our Contact Us page, email, or chat for any questions or concerns.