FAQs

Frequently Asked Questions

What are your shipping options?

We offer multiple shipping options. Details can be found at checkout based on your location.

How long does delivery usually take?

Delivery time depends on your location and selected shipping method.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and times may vary.

What is your return and exchange policy?

Returns and exchanges are accepted within a certain period. Please refer to our Return Policy page for full details.

Are your products safe for pets?

All our products are selected with pet safety in mind. Please check individual product descriptions for details.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS.

Can I change or cancel my order after placing it?

Changes or cancellations may be possible if the order hasn't been processed yet. Contact our support team as soon as possible.

Do you offer discounts or promotions?

Yes, we frequently offer special deals. Subscribe to our newsletter or follow us on social media to stay updated.

How do I choose the right product for my pet?

Our product pages include descriptions, usage recommendations, and size guides to help you pick the best item for your pet.

How do I contact customer support?

You can reach us via our Contact Us page, email, or chat for any questions or concerns.